1. Confidentiality & Privacy Policy

• All donor and financial information shall be treated as strictly confidential.
• Donor email addresses and phone numbers shall not be disclosed to any third party.
• Personal information shall be collected solely for donation processing and related official communication.
• No personal data shall be sold, traded, or shared without prior consent, except where required by applicable law.
• Donors may choose to remain anonymous.
• Donors may opt out of solicitations, newsletters, or specific communications at any time.

2. Collection of Information

• The Trust may collect personal details including name, address, phone number, email ID, donation amount, payment details, and donor remarks (“Donor Information”).
• In case of cheque donations, details visible on the cheque may be recorded.
• Payment gateway/service providers may collect additional information as per their respective privacy policies.

3. Use of Donor Information

Donor Information may be used for the following lawful purposes:

• Issuance of receipts and acknowledgments
• Communication regarding activities and fundraising initiatives
• Internal record-keeping, research, and analysis
• Statutory compliance and reporting to government authorities
• Surveys and operational improvements
• Promotional use of anonymous data, unless specific consent is provided

4. Disclosure to Service Providers

• Donor Information may be shared with authorized third-party service providers (such as hosting providers, payment processors, and fundraising support agencies) strictly for operational purposes.
• All such usage shall remain in accordance with this policy.

5. Data Security Measures

• Online data is protected through 256-bit AES encryption.
• Secure login credentials and unique user identifications safeguard internal systems.
• Periodic password updates and user access controls are enforced.
• Servers adhere to PCI DSS standards and implement SSL encryption, firewall protection, intrusion detection systems, virus safeguards, SQL injection prevention, and continuous security monitoring.

6. Rights of Contributors / Donors

Donors shall have the right to:

• Be informed about the Trust’s objectives and utilization of funds.
• Access the latest available financial statements.
• Know the identity of governing board members.
• Receive proper acknowledgment and recognition.
• Expect professional conduct from representatives of the Trust.
• Be informed whether fundraisers are volunteers, employees, or third-party representatives.
• Request correction or deletion of personal data, subject to legal requirements.
• Request removal from mailing or communication lists.

7. Utilization of Funds

• Donations and contributions shall be applied toward Senior Citizen Awareness Programs and Cow Service Camps.
• Any surplus funds, if available, shall be redirected toward supporting elderly needy persons and the feeding and care of cows.

8. Refund Policy

• Refund requests must be submitted within 2 (two) days of the donation along with valid proof of deduction.
• The Trust shall respond within 7 (seven) working days from receipt of the request.
• Processing time for refunds shall depend upon the payment method used.
• If an official receipt has been issued, the original receipt must be returned prior to refund processing.
• Refunds shall not be permitted once a tax exemption certificate has been issued.
• International donations may require additional processing time.

9. Legal Compliance & Disclosure

• Information may be disclosed where required by applicable law or where necessary to protect the rights, property, or safety of the Trust and its stakeholders.

10. Data Retention

• Donor Information shall be retained only for as long as necessary to fulfill the purposes stated herein or to comply with applicable legal and taxation requirements in India.

11. Communications Consent

• Users expressly consent to receive communications via SMS, WhatsApp, telephone calls, and email regarding the Trust’s activities and initiatives.
• Users may opt out by writing to: info@vriddh-aanand-ngo.in; however, such opt-out may limit access to certain services.

12. Amendments & Policy Updates

• The Trust reserves the right to amend or modify these Terms & Conditions at any time.
• Any revisions shall be published on the official platform and communicated as deemed appropriate.